CustomerManager Help Center¶
Welcome to the CustomerManager help center. CustomerManager is the ShipWarePack portal used by warehouse operators and tenant customers to manage the full package logistics pipeline — from the moment a package is expected at the warehouse to the moment it is delivered to a client.
What is CustomerManager?¶
CustomerManager lets you:
- Track packages through receiving, pricing, shipping, and delivery
- Manage clients (recipients) and client registrations
- Receive and deliver packages by package, date, container, or shipment
- Price packages individually or in bulk pricing sessions
- Organize shipments with containers, clients, and packages
- Message tenant staff and clients through the built-in mailbox
- Manage users and your customer profile
Quick Links¶
| I want to… | Go to |
|---|---|
| Look up any package, at any stage | Package Explorer |
| Receive packages arriving at the warehouse | Receiving Packages |
| Deliver packages to a client | Deliver to Client |
| Price a package while scanning it | Scan to Price |
| Price a batch of packages at once | Pricing Sessions |
| Add or edit a client | Clients Overview |
| Review a shipment's contents | Shipments |
| Send a message to a tenant or client | Mailbox |
| Reset a user's password | Managing Users |
| Understand what my role allows | Roles & Permissions |
Package Lifecycle¶
Packages move through the pipeline in this order:
Logged (expected) → Received at Warehouse → Priced → Shipped → Received by Customer → Delivered to Client
At any point a package can also be Held (waiting, not yet assigned to a shipment). The Package Explorer shows every package's current stage using colored status pills, no matter where it is in this pipeline.
Getting Help¶
If you cannot find an answer here, contact your tenant administrator or warehouse manager.