CustomerManager Help Center¶
Welcome to the ShipWarePack CustomerManager help center. CustomerManager is the ShipWarePack portal used by tenant customers to manage the full package logistics pipeline — from the moment a package is expected at the warehouse to the moment it is delivered to a client.
What is CustomerManager?¶
CustomerManager lets you:
- Track packages through receiving, pricing, shipping, and delivery
- Manage clients (recipients) and client registrations
- Receive and deliver packages by package, date, container, or shipment
- Price packages individually, in bulk pricing sessions, or in a spreadsheet-style grid
- Track inventory by storage location, with auditable count sessions
- Invoice clients for priced packages and record payments
- Organize shipments with containers, clients, and packages
- Message tenant staff and clients through the built-in mailbox
- Manage users and your customer profile
Quick Links¶
| I want to… | Go to |
|---|---|
| Look up any package, at any stage | Package Explorer |
| Receive packages arriving at the warehouse | Receiving Packages |
| Deliver packages to a client | Deliver to Client |
| Price a package while scanning it | Scan to Price |
| Price, edit content, view documents, and invoice from one screen | Pricing Explorer |
| Price a whole date's packages at once, spreadsheet-style | Pricing Grid |
| Price a batch of packages at once | Pricing Sessions |
| Find out where a package is physically stored | Inventory View |
| Run an audited inventory count | Inventory Sessions |
| Build an invoice from a client's priced packages | Creating & Managing Invoices |
| Create invoices in bulk for a shipment or date | Auto-Generate Invoices |
| Record a payment on an invoice | Payments |
| Add or edit a client | Clients Overview |
| View one client's full profile or reset their portal password | Client Details |
| Review a shipment's contents | Shipments |
| Send a message to a tenant or client | Mailbox |
| Reset a user's password | Managing Users |
| Understand what my role allows | Roles & Permissions |
Package Lifecycle¶
Packages move through the pipeline in this order:
Logged (expected) → Received at Warehouse → Shipped → Received by Customer → Delivered to Client
At any point before a package is shipped it can also be Held (waiting, not yet assigned to a shipment). The Package Explorer shows every package's current stage using colored status pills, no matter where it is in this pipeline.
Priced and Invoiced are tracked in parallel with this pipeline, not as steps within it — a package can be priced and invoiced at any logistics stage. See Pricing Overview and Invoicing & Payments.
Getting Help¶
If you cannot find an answer here, contact your tenant administrator or warehouse manager.